Knowledge Base

Find the answers to frequently asked questions here, or use the contact us page to ask your own.

Scroll down for how to videos, or if you're a Sitta member, and you need help with a specific issue, log in and create or manage your help tickets from the help menu on the bottom of every page.


One of the biggest problems when it comes to child care options, particularly informal arrangements, is that there's no definitive way to assess a child care provider before you hire them. This is true for babysitters, for nannies and for home daycare facilities.

On the flip side, there's also no way of knowing what a particular family or parent is like before you work for them.

Does your care provider show up on time? Do your kids love them? Do they go above and beyond?

Does a parent cancel at the last minute? Do they underpay at the end of the night? Have unreasonable expectations?

All of these things matter to our members, and having an easy way to share and read this information makes a big difference. Not to mention that there's no better way than building in accountability to make sure everyone does their best.

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